Communicating with humans is one of the complex activities that machines have been trying to mimic, and natural language generation (NLG) is one such area that has undergone significant advances to achieve this. NLG is a software process that helps computers generate natural language texts such as articles, reports, summaries, and more importantly, storytelling. By leveraging natural language processing (NLP) and artificial intelligence (AI), NLG enables machines to grasp human languages, interpret them, and produce human-like text with a high degree of relevance, coherence, and consistency.
NLG has vast applications ranging from customer support, marketing, education, healthcare, and journalism, where humans consume a vast amount of text-based information. It’s essential to note that NLG cannot replace human writers, but they can replicate the information in a language that is understandable and human-like. The main advantage of NLG compared to human writing is speed, consistency, and accuracy in generating large amounts of data within a short time.
NLG is extensively used in content creation, where it produces high-quality content for blogs, edits, and news. NLG has transformed the world of content creation by automating written communication and content production. NLG uses specific data and information to produce automated reports, product descriptions, or website content. NLG algorithms are programmed to generate structured, organized, and data-driven content in a conversational and coherent manner.
NLG has also been used in journalism, where machines are programmed to write news reports and stories, eliminating human bias and errors. NLG in journalism has helped media houses cut costs while speeding up the process of reporting news from social media platforms, research reports, and press releases.
In healthcare, NLG is used to create patient summaries that health workers can follow to help in decision-making processes. In addition, NLG can assist in early diagnosis of diseases by analyzing patient data and giving recommendations on the diagnosis. NLG has also helped in language translation, reducing language barriers in health communication.
NLG has also been used in building chatbots, which are computer programs designed to chat with customers online for customer support. Chatbots powered by NLG can provide quick responses to customers, which have reduced response time and improved customer service quality while reducing customer support costs.
In education, NLG has transformed student assessments, enabling teachers to create personalized feedback on student performance. NLG has also been used to produce lecture notes, providing students with computer-generated notes in real-time.
In conclusion, NLG is a versatile technology that has disrupted many industries by automating content creation, generating natural language text, and improving communication. With NLG, computers can now communicate with humans in a language that is natural, relevant, and coherent. NLG has various applications in areas such as journalism, healthcare, education, and customer service, making it an essential tool for enterprises that want to improve their communication with customers and stakeholders.
